Politique de remboursement

Return and Refund Policy

Return window

You may request a return within 14 days after receiving your order. To be eligible, the item must be unworn, unused, unwashed, in its original packaging, with all tags attached and any hygiene seal intact. A receipt or proof of purchase is required.

For hygiene and safety reasons, intimate apparel or personal-use products that have been worn, washed, opened beyond what is reasonably necessary to inspect the item, or have a removed or broken hygiene seal cannot be returned unless they arrived damaged, defective, or incorrect.

How to request a return

Email lingerietoy@outlook.com before sending anything back. Include your order number, the item you wish to return, and the reason for the request. If an item arrived damaged, defective, or incorrect, please include clear photos.

After reviewing your request, we will provide return authorization and the correct return address for your order. Because orders may be fulfilled from different locations, do not return an item to the sender address shown on the parcel. Items sent without prior authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs for change-of-mind, fit, color, or preference returns. AESKEIA will cover reasonable return shipping costs when we confirm that an item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is caused by our error.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly at lingerietoy@outlook.com if an item is damaged, defective, or incorrect. We will review the issue and provide an appropriate resolution.

Non-returnable items

We cannot accept returns for items that have been worn, washed, altered, stained, damaged after delivery, or returned without their original packaging and tags. Items with removed or broken hygiene seals are non-returnable unless they arrived damaged, defective, or incorrect. Gift cards and final-sale items are also non-returnable. Contact us before purchasing if you have questions about whether an item is eligible.

Exchanges

We do not process direct exchanges. To obtain a different item, size, or color, request a return for the eligible item and place a new order after the return is approved.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time. If more than 15 business days have passed since your refund was approved, contact lingerietoy@outlook.com.

Order cancellations

To request a cancellation, email lingerietoy@outlook.com as soon as possible. Orders may be cancelled before fulfillment begins. Once an order has been processed or shipped, it cannot be cancelled and the return procedure above will apply.

European Union customers

If your order is delivered within the European Union, any mandatory statutory cancellation or return rights available under applicable law remain unaffected by this policy.

Contact

For return or refund questions, email lingerietoy@outlook.com.