Política de envío

Thank you for shopping at AESKEIA. We are committed to providing reliable, trackable delivery services. Please review the following shipping policy before placing your order.

1. Order Processing Time

Orders are normally verified, picked, and packed within 1–3 business days after payment is completed. Weekends and public holidays are not included. During major promotions or new product launches, processing may require an additional 1–2 business days.

2. Shipping Rates and Estimated Delivery Times

We ship to supported destinations worldwide. Available shipping methods, charges, and estimated delivery dates are calculated using your delivery address and displayed at checkout before payment.

Standard international delivery normally takes 15–21 business days after dispatch. Actual delivery time may vary because of the destination, carrier operations, customs clearance, public holidays, or other circumstances outside our control.

Free standard shipping is available on qualifying orders over USD 60 where shown at checkout.

3. Order Tracking

After your order is dispatched, we will send a shipping confirmation email containing the tracking number when tracking is available. You can use the tracking link in that email or enter the number on the carrier’s website. Tracking events may take a short time to appear after dispatch.

4. Customs, Duties, and Taxes

Import duties, taxes, and customs charges may apply depending on the destination. Unless checkout explicitly states otherwise, these charges are not included in the product or shipping price and are the customer’s responsibility. Please contact your local customs authority if you need information before ordering.

5. Shipping Restrictions and Address Changes

We do not currently ship to PO Boxes or APO/FPO addresses.

Please check your delivery address carefully before submitting the order. Contact us as soon as possible if you need a correction. We will try to assist before fulfillment begins, but an address cannot be changed after the order has been dispatched.

6. Lost, Returned, or Damaged Packages

If a parcel is returned because the address supplied at checkout was incomplete or incorrect, we will contact you to confirm the address. Additional shipping charges may apply before the parcel is sent again.

If tracking shows that a parcel may be lost, or if it has not arrived within the estimated timeframe, contact us promptly. We will investigate the shipment with the carrier and provide an appropriate resolution.

If an item arrives damaged or incorrect, email us with your order number and clear photographs so that we can assist.

7. Contact Us

Email: lingerietoy@outlook.com

Online customer service: Use the chat button on our website.

Response time: We normally reply within 24 hours on business days.